|
Frequently Asked Questions
My systems are under contract/warranty. Why would I have my probes checked?
How will probe testing reduce my cost?
How do I know if a bad probe is repairable or not?
Where do I go to get a probe repaired or replaced?
Can Sonora test all my probes?
Sonora Medical Systems is "ISO certified", but some companies claim that
they are "ISO Compliant". What is the difference?
My systems are under contract/warranty. Why would I have my probes checked?
The OEM, ISO, or multi-vendor service personnel do not have the diagnostic tools to recognize a subtle problem with a probe. An unknowing sonographer may struggle to optimize the image quality using a probe with a few dead or weak elements. The result is lengthier patient scans, lower quality images, multiple rescans, wasted film, wasted physician time, sonographer frustration, and "no problem found" service calls. Independent probe testing can uncover subtle problems before they become big problems, even before the user sees them. Now you can have marginal probes replaced under your service contract. If you are limited to one probe per year, probe testing will find the probes that can be repaired for a fraction of the cost, saving your replacement for when it is really needed.
How will probe testing reduce my cost?
Preventive medicine is recognized as a good way to reduce the cost of healthcare. Likewise, preventative probe testing can be used to discover minor problems before they turn into expensive failures. Image and Doppler quality is degraded by common problems, most of which can be repaired for a fraction of the cost a new probe. Early detection and repair of serious problems is far more cost-effective than allowing a mission critical probe to suffer a catastrophic failure requiring a high-cost replacement.
How do I know if a bad probe is repairable or not?
A trained technician using FirstCall can give you a printed report that pinpoints the source of problems. Serial reports can be used to track changes in probe performance over time. Now you have an early warning system that can prevent a costly surprise.
Where do I go to get a probe repaired or replaced?
Sonora Medical Systems is the only independent ISO 9001 facility that specializes in repairing probes to OEM performance levels. Sonora also has a comprehensive line of new replacement probes with a full 1-year warranty, equipment performance, and half the price. Sonora offers refurbished OEM probes at a savings of 50% or more compared with OEM pricing for their new and used transducers.
Can Sonora test all my probes?
We currently test most of the probe types available from the leading manufacturers, and we are continually adding to our testing capabilities.
Sonora Medical Systems is "ISO certified", but some companies claim that they are "ISO Compliant". What is the difference?
Being "ISO Certified" means that Sonora Medical Systems is required to have
and implement a defined quality system for all our products and services.
Once a year an independent organization audits our facilities to make sure
that all our processes are high quality, and even more important, that we
have improved from the previous year. In contrast, when a company says that
they are "ISO Compliant", they do not need to prove the quality of
their products and services. Being "ISO Compliant" means
nothing. Now that you know the difference, which company would you rather
do
business with?
Home ::
Ultrasound - Transducers - Systems - FirstCall Testing - The Nickel - Training ::
MRI - Parts - Repair - Training ::
Test Instruments - Acoustic Measurement - Hydrophones - System - Software - FirstCall Testing - The Nickel ::
eStore ::
News and Offers - Press Releases - Publications and White Papers - Employment - Special Offers - Tradeshows ::
About Us - Contact Information - Driving Directions - Executive Team - Distribution Partners - Request Form
© 2005 SONORA MEDICAL SYSTEMS, INC.